Reference

mposakti Legal for Clear Account Access

mposakti Legal sets out how we handle your account, wallet records, security checks and requests about personal data.

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HELP WITH POLICY

Find the Right Route for Legal Help

A clear contact route matters when a policy question affects your account or wallet record.

Account access For a phone verification question or a blocked sign-in, use the account help path…
Wallet records If an OVO, GoPay, DANA or QRIS receipt does not match your account history…
Data requests For access, correction or removal requests, identify the account email or phone number and…
DATA AND SECURITY

See How We Handle Your Records

Legal protection is practical when you know what happens to account information after each action.

Data handling

We use the details connected to your account for access checks, payment matching and support replies. When you contact us, provide only the information needed to identify the request and transaction.

Cookies

Cookies and similar browser storage may keep sign-in settings or page preferences available on your device. You can manage browser settings, though changing them may affect account access steps.

Account security

Phone verification can be required before account access or sensitive changes. Keep your sign-in details private, and contact us through the account path if you suspect an unauthorised change.

Retention

We retain account and transaction records for the period needed to operate the account, resolve disputes and meet applicable requirements. A request to remove data may be assessed against those duties.

Policy contact

Use the Legal contact route when your question concerns data use, account terms, cookies or a policy change. Include the subject of your request so it reaches the right handling queue.

Changing details

You can request correction of inaccurate account information by stating the old and requested details. We may verify ownership before changing a phone number, email address or payment record.

Answers Before You Open an Account

These Legal answers cover the questions we expect you to ask before creating an account or sending a payment. Read them with the full notice, especially when your location, identity check or data request affects access. If your situation is not listed, use the policy contact route and include the account step or transaction reference involved.

mposakti Legal covers account terms, access checks, payment records, cookies, data requests, policy changes and account closure. It applies when you use the lobby, including Live Roulette, Bingo or Mobile Legends.

Yes. Account access and eligibility depends on local law. Check the rules that apply to you in Indonesia before opening an account, and do not continue if the service is unavailable in your location.

Phone verification helps us confirm account ownership before access or sensitive changes. If the check does not complete, use the account help path and avoid sending verification codes through an unlisted contact.

DANA and QRIS references may be matched with your account to confirm a payment status. Keep the receipt reference available, but share it only through the cashier support route when a check is needed.

You can ask for access to, or correction of, personal details linked to your account. State the requested action clearly; we may verify ownership and assess the request under applicable requirements.

Send a removal request through the Legal contact route with your account identifier and requested scope. We assess it against records needed for disputes, security, payment matching and applicable requirements.

Use the policy contact route shown on mposakti and name the section or change you are asking about. We can explain how it affects account access, wallet records or your data request.

Related Pages

mposakti Indonesia FAQ Account information Access guide Secrets of Cleopatra